Production & Shipping Times
Each Mazigh Jewels piece is made or finished to order — including resizing, engraving, and other customization — so please allow time for this before your order ships.
Production time: Up to 1–6 weeks from order confirmation, depending on the piece and customization requested. We will notify you by email once your order has entered production and again once it has been dispatched.
Shipping (transit) time: Once dispatched, your order is sent via Express courier service (DHL Express, UPS Express Saver, or FedEx Expedited — we select the most efficient option for your location):
| Destination | Transit Time (after dispatch) |
| Europe | 1–2 business days |
| USA | 2–3 business days |
| Rest of world | 2–7 business days |
Total estimated time from order to delivery = production time (1–6 weeks) + transit time (1–7 business days).
Shipping times are provided as a guide only, calculated from the date of dispatch. Mazigh Jewels is not responsible for delays caused by customs clearance or payment verification, though we will do our best to minimize any disruption.
All orders are delivered Monday to Friday, between 9am and 5pm local time, subject to local delivery availability.
Insurance & Signature on Delivery
All Mazigh Jewels shipments are insured in transit for their full purchase value. A signature is required upon delivery to ensure your order is received securely. If you won’t be available to sign, please arrange for an authorized recipient or contact us to discuss delivery options.
Packaging
To protect your privacy and security, all orders are shipped in discreet, unbranded outer packaging. No reference to the contents or to Mazigh Jewels appears on the exterior of the shipment.
Duties & Taxes
You are responsible for any local duties or taxes applied to your order.
- If you are ordering from within your own customs zone or country, import duties will generally not apply, though you may still owe VAT or local sales tax.
- The price you pay to Mazigh Jewels excludes all import duties and sales taxes. As the recipient, you are responsible for paying these directly to the carrier to release your order from customs (Delivered At Place / “DAP” terms — meaning Mazigh Jewels delivers the goods, but you are responsible for import clearance, duties, and taxes at destination).
- Since we’re unable to calculate the exact amount in advance, we recommend contacting your local customs office or tax authority before placing your order if you’d like to estimate these costs.
- For orders shipped to the United States, US Customs may require your IRS number, EIN, or SSN before releasing the delivery. You will typically have one week to provide this information before your order is returned to Mazigh Jewels.
See our Terms of Service for further information.
Order Tracking
After placing an order, you’ll receive a confirmation email with your order details. We may contact you if we need further information to verify your payment.
Once your order is dispatched, you’ll receive a tracking number by email so you can follow its progress. See the table above for expected transit times by destination.
Lost or Damaged Shipments
If your order arrives damaged, or does not arrive within a reasonable time after the tracking information indicates delivery, please contact us at mazigh.jewl@gmail.com within 48 hours of the delivery date (or expected delivery date) so we can open a claim with the carrier and assist you.
Cancellations
If you wish to cancel your order, please email mazigh.jewl@gmail.com as soon as possible.
- Orders may be cancelled free of charge before production has begun.
- Once an item has entered production (including sizing, engraving, or other customization), cancellation may no longer be possible, as the piece is being made specifically for you.
- If your order has already been dispatched, it cannot be cancelled — please refer to our Return & Refunds Policy for your options.
Right of Withdrawal (EU Customers)
If you are ordering from the European Union, you generally have the right to withdraw from your purchase within 14 days of delivery under EU consumer protection law.
However, this right does not apply to goods made to your specifications or clearly personalized — including resized, engraved, or custom-made jewelry — in accordance with Article 16(c) of the EU Consumer Rights Directive (2011/83/EU). Because the majority of Mazigh Jewels pieces are made or finished to order, most purchases fall under this exemption and are not eligible for withdrawal once production has begun.
For any non-customized, ready-to-ship items (if applicable), the standard 14-day right of withdrawal applies from the date of delivery. Please see our Return & Refunds Policy for details on how to exercise this right.
Order Verification & Fraud Prevention
To protect our customers and prevent fraud, we may request additional verification for certain orders, particularly high-value purchases. This may include confirming billing details, requesting identification, or contacting you directly before dispatch. Orders may be delayed or cancelled if we’re unable to verify the required information.
Contact Us
MAZIGH JEWELS Abba Hillel 7 Ramat Gan, 5252204, Email: mazigh.jewl@gmail.com Phone: +972 51-559-6200
