Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

This policy applies exclusively to purchases made through our online store at www.mazigh.com.

We offer 30-day returns from the date of delivery. What you’re entitled to depends on the situation — please read the scenarios below to understand which applies to your order.

1. Damaged in Shipping

If your jewelry arrives damaged due to shipping, you have the right to:

• A full refund to your original payment method, or
• A replacement piece, made and shipped to you at no additional cost

In this case, return shipping (if needed) is covered by us — you will not be charged.

To report shipping damage:

1. Email mazigh.jewl@gmail.com within 7 days of delivery, with photos of the damaged item and its packaging.
2. Let us know whether you’d prefer a refund or a replacement.
3. We’ll provide return instructions and resolve this as quickly as possible.

2. Change of Mind / Not What You Expected

If you receive your jewelry and simply change your mind, or it isn’t what you expected, you may return it within 30 days of delivery, subject to the following:

• Return shipping costs are the customer’s responsibility.
• The item must be unworn and unused. All returned items are carefully inspected, including under magnification, to verify this before a refund is issued.
• If the item shows no signs of wear or use: you will receive a full refund to your original payment method.
• If the item shows signs of wear or use: you will not receive a full refund. Instead, we will issue store credit for the item’s value, following inspection.

To initiate a return under this policy:

1. Email mazigh.jewl@gmail.com with your order confirmation or proof of purchase, within 30 days of delivery.
2. Indicate which item(s) you’d like to return, including your order number.
3. Once approved, include the order confirmation in your return package (with any certificate, authentication card, or tags) and send it, using a trackable and insured shipping method, to:

MAZIGH JEWELS Abba Hillel 7 Ramat Gan, 5252204, Israel

Once we receive and inspect your return, we’ll notify you by email of the outcome. Approved refunds are processed to your original payment method within a few business days of inspection; approved store credit is issued the same way and does not expire.

3. Custom-Made & Personalized Items

Items that include engraving, custom stone selection, custom color choices, or other personalization made specifically to your request are final sale and cannot be returned or exchanged, as these pieces are made uniquely for you and cannot be resold.

This exception applies specifically to personalization (engraving, stone/color selection, etc.) — standard ring sizing on its own does not fall under this exception and remains eligible for return under Section 2 above.

If a custom or personalized item arrives damaged or defective, Section 1 (Damaged in Shipping) still applies in full.

Complimentary Resizing (Alternative to Returning)

If your only concern is that a ring doesn’t fit, you don’t need to return it — we offer one complimentary resize per order, within 60 days of delivery. Email Mazigh.jewl@gmail.com with your order number and correct size to arrange this. Return shipping for a resize is the customer’s responsibility; we cover shipping of the resized piece back to you.

Important Notes

• This policy applies only to online purchases made through www.mazigh.com.
• The customer is responsible for the returned item until it reaches us — we strongly recommend using an insured, trackable shipping service. We cannot issue a refund or credit for items lost in return transit.
• If import duties or taxes were paid on your original order, these are non-refundable by Mazigh Jewels; please contact your local customs authority regarding any applicable refund process.
• Store credit is issued in the original order currency and does not expire.

Contact Us

MAZIGH JEWELS Abba Hillel 7 Ramat Gan, 5252204, Email: mazigh.jewl@gmail.com Phone: +972 51-559-6200